Refund policy

Cancellation, Return, Exchange & Refund Policy

At -Gradient., we strive to provide our customers with a smooth and satisfactory shopping experience. Please read the following policy carefully before placing an order.

Cancellation Policy

Orders may be cancelled within 1 hour of placing the order by contacting us at clubgradientindia@gmail.com.

Once an order has been processed, packed, or handed over to our courier partner, cancellation may no longer be possible. If a cancellation request is made after dispatch, the customer may be responsible for any applicable return or shipping costs associated with the request.

-Gradient. reserves the right to cancel an order where reasonably necessary, including in cases of suspected fraudulent or unauthorised activity, pricing or technical errors, inventory issues, or violation of our policies. Where an order is cancelled by us, any payment collected for the cancelled order will be refunded through the applicable payment method, subject to the circumstances of the cancellation.

Returns & Exchanges

As our products are made to order, we generally do not accept returns or exchanges for change-of-mind, preference, or sizing-related reasons.

Customers are therefore advised to carefully review the size chart and product details before placing an order.

Please note that actual garment measurements may vary by approximately ±0.5 inches due to manufacturing and measurement tolerances.

This policy does not affect your rights in relation to products that are defective, damaged in transit, incorrect, incomplete, materially different from their description, or otherwise eligible for a remedy under applicable law.

Defective, Damaged, Incorrect or Missing Products

If you receive a product that is:

  • Damaged;
  • Defective;
  • Different from the product ordered;
  • Missing from your order; or
  • Materially different from its description,

please contact us at clubgradientindia@gmail.com as soon as reasonably possible after delivery.

To help us investigate and verify such claims, we may request supporting evidence, including photographs, videos, packaging images, shipping labels, or an uninterrupted unboxing video.

An unboxing video is strongly recommended for all orders and may significantly assist us in verifying claims involving damaged, incorrect, defective, or missing products. However, the absence of an unboxing video will not by itself prevent us from reviewing a genuine complaint.

After reviewing the available information, we may provide an appropriate remedy, which may include a replacement, refund, or other resolution, as applicable.

Refunds

We generally do not provide refunds for change-of-mind, preference, or sizing-related requests.

Where a refund is applicable, including where required under applicable law or where -Gradient. determines that a refund is an appropriate resolution for a verified issue, the refund will be processed through the applicable payment method.

Refund processing times may vary depending on the payment provider or financial institution.

Failed Delivery, Refusal & RTO

Customers are responsible for providing an accurate and complete delivery address and for being available to receive their order.

If an order is returned to us due to reasons attributable to the customer, including:

  • Incorrect or incomplete address;
  • Repeated failed delivery attempts;
  • Customer unavailability;
  • Refusal to accept the shipment; or
  • Other customer-related delivery issues,

any request for reshipment may be subject to applicable additional shipping charges.

Where a reshipment is requested, -Gradient. may offer up to two additional delivery attempts, subject to product availability and payment of applicable reshipping charges.

Any refund or other resolution for an order returned to origin will be handled in accordance with this policy and applicable law.

Cash on Delivery (COD)

-Gradient. may restrict or disable the Cash on Delivery (COD) option for customers whose previous COD orders have repeatedly been refused, cancelled at delivery, returned due to customer-related reasons, or otherwise resulted in unsuccessful delivery.

In such cases, future orders may be limited to prepaid payment methods.

Sizing

Please carefully review the size chart provided on the relevant product page before placing an order.

Garment measurements may vary by approximately ±0.5 inches due to manufacturing and measurement tolerances.

Sizing-related returns or exchanges are generally not accepted, so customers are encouraged to select their size carefully before placing an order.

Incorrect Payment or Technical Errors

If you believe that you have been incorrectly charged due to a payment or technical error, please contact us at clubgradientindia@gmail.com with your order details and relevant payment information.

We will review the issue and, where an incorrect charge or payment error is verified, take appropriate corrective action.

Order Information & Customer Responsibility

Customers are responsible for reviewing their order details, including product, size, quantity, delivery address and contact information, before completing their purchase.

If you identify an error in your order immediately after placing it, please contact us as soon as possible so that we can determine whether the order can still be modified or cancelled.

Grievance Redressal

For any grievance relating to your purchase, product, payment, delivery, cancellation, return, exchange or refund, please contact our Grievance Officer:

Name: Yash Lale
Designation: Grievance Officer
Email: clubgradientindia@gmail.com
Address: 55 Govind Prabhu Nagar Nagpur 440009

We will review and address grievances in accordance with applicable law.

Contact

For cancellation requests, product-related concerns, payment issues, or other customer-support queries, please contact:

Email: clubgradientindia@gmail.com